Dear Carmen Courtesy:
I am the office manager for a surgical practice. I'm currently in the process of hiring a new receptionist to work at our front desk. I have met with a candidate that I feel would be a very good worker and fit in well in our small office. The only problem: she doesn't have a polished look. Do you think I should approach her about how I would like employees to present themselves to patients, the general public, etc.?
Sincerely,
- Present Tense