Sources:
Jill Bremer, etiquette and image consultant for Bremer Communications, an Oak Park, Ill.-based image consulting firm. Ms. Bremer is also the co-author of It's Your Move: Dealing Yourself the Best Cards in Life and Work (Financial Times Prentice Hall, 2004). www.bremercommunications.com
Stacy Brice, president and chief visionary officer, AssistU, an organization providing training, coaching, and referrals for office assistants and virtual assistants. http://www.assistu.com
Paul Falcone, employment and human resources expert and author of The Hiring and Firing Question and Answer Book (AMACOM, 2001)
Giovinella Gonthier, president of Civility Associates and author of the book, "Rude Awakenings: Overcoming the Civility Crisis in the Workplace." http://www.civilityassociates.com Ann Chadwell Humphries, president of ETICON Inc., an etiquette consulting business in Columbia, S.CDr. Linda Tillman, Atlanta psychologist and assertiveness training coach http://www.mindspring.com/~ltillman/ or www.speakupforyourself.com